Did you know you can switch NDIS providers at any time?

Many people don’t. There’s no rule that says you have to stay with a provider that isn’t working for you. Whether your supports aren’t meeting your needs, your support workers keep changing, or you just feel like you deserve better, you are allowed to make a change.

Switching doesn’t mean disruption. Done right, your supports continue without a gap, and you come out the other side with a team that fits your needs.

nextt_website_ndisbanner

Not sure if switching
is right for you?

Here are some of the most common
reasons people come to us. If any of these
feel familiar, it might be worth a
conversation about switching.

Check if it’s time to switch

1Your calls and messages go unanswered for days
2Your support workers keep changing and no one tells you why
3You feel like a number, not a person
4You’re not sure if your NDIS funding is being used the right way
5Your goals haven’t been reviewed in a long time
6Your provider doesn’t seem to understand your needs

We've made switching as simple as possible.

1
Tell us what you need.

Answer a few simple questions about your situation and what you’re looking for. It’s a quick chat and there is no commitment required.

2

We handle everything.

Once you’re ready to move, our team takes care of the entire transition and coordinates with your existing support team.

3

Better support, no gaps.

Your supports continue without interruption. We match you with the right team from day one, so you can focus on your goals and not the admin.

Why people switch to Nextt

We’re a team of disability experts who have been supporting Australians living with disability for over 20 years. We have the experience, the processes, and the people to get you the right supports quickly and confidently.

Trusted Experience

Over 20 years supporting Australians living with disability across New South Wales, Victoria, South Australia and Queensland.

Local teams, real people

1,300 + disability professionals delivering Core Supports and Supported Independent Living.

Supports matched to your needs

A dedicated point of contact from day one, with reliable onboarding and support workers chosen around your goals and preferences.

FREE 2-MINUTE TOOL

Not sure if you should switch?

Take our free provider health check. Answer a few questions about your current support and we’ll help you work out whether it’s worth making a change.

Ready to make the switch?

Leave your details and one of our friendly team members will be in touch.

"*" indicates required fields
Never share sensitive information (credit card numbers, passwords etc) through this form. Form submissions are managed according to our Privacy Policy

Common questions people ask about switching NDIS providers

Can’t find what you’re looking for? Call us on 1300 369 568.

Can I really switch NDIS providers any time?
Yes. As an NDIS participant, you have the right to choose and change your providers. There is no rule that ties you to one provider for the duration of your plan.
Will switching affect my NDIS funding?
No. Your NDIS plan and funding stays the same when you switch providers. The only thing that changes is who delivers your supports.
Will I lose my support workers?
This depends on your current situation. In some cases, workers can move with you. Where that's not possible, we work to match you with new workers based on your preferences so the transition feels as smooth as possible.
How long does it take to switch?
It varies depending on your circumstances, but most people are up and running with Nextt within a few weeks. We aim to make it as quick as possible with no gap in your supports.
Do I have to do the paperwork myself?
It varies depending on your circumstances, but most people are up and running with Nextt within a few weeks. We aim to make it as quick as possible with no gap in your supports.
What if my provider is closing?
If your provider has announced they're closing or leaving the NDIS, we can help you move quickly. Get in touch and we'll prioritise getting you set up.

You Deserve Support that Works For You.

If something isn’t right, you don’t have to put up with it. We’re here to help you make a change, at your pace, without the stress.

Call Now