Business Development Manager
Meet Courtney
Melbourne
Navigating complex support needs or a transition home from hospital? Courtney can help you understand your options, navigate the process and connect with the right people at Nextt. She has always wanted to work in the disability space, with experience also spanning education and hospital-to-home transitions. This gives her a strong understanding of the clinical and practical considerations involved in establishing the right support, while keeping the person, their preferences and quality of life at the centre.
About Courtney
Clinical experience for complex support needs
Courtney is a registered nurse with almost 18 years’ experience in the disability sector, with a background in acquired disability, acquired brain injury and rehabilitation. Her long-standing commitment to disability support, combined with experience in education and hospital-to-home transitions, gives her a strong understanding of the clinical and practical considerations involved in establishing the right support after hospital and in other complex situations.
Getting someone into their forever home, getting them settled and having the right care team in place, that’s why I do what I do
— Courtney
Courtney can help you:
Navigate complex transitions with clinical expertise
Courtney can help work through the specific support requirements, particularly where someone has complex needs or is transitioning from hospital. Her clinical background helps her understand the care plans, documentation and practical considerations needed to establish the right support around the person.
Coordinate your transition into supports
Courtney will guide you through the referral process, drawing on her relationships with hospitals, SDA providers and Support Coordinators to help bring the right people together. She’ll coordinate the key information and next steps, keeping everyone informed at each stage throughout the transition.
Find the right support team for you
Where appropriate, Courtney can arrange a video meet and greet so participants can meet potential support workers and have a say in who supports them. She understands that knowing who will be supporting you can make a difficult transition easier, particularly when you’re welcoming new people into your home.
How Nextt can support you
Courtney stays in contact after support starts, following up with the participant or Support Coordinator to check whether things are going as planned and whether there are any concerns that need to be addressed.
Hospital to Home Transitions
Smooth, well-coordinated support moving from hospital back home.
Supported Independent Living
Homes across Melbourne matched to individual needs.
Complex Supports
Specialist support for high physical and behavioural needs.
Psychosocial & Mental Health Supports
Support tailored to people living with psychosocial disability and mental health needs.
Physical Disability Support
Individualised support for people living with physical disability.
Spinal Cord Injury Support
Specialist support for people living with spinal cord injury.
WHO IS NEXTT
A national disability provider with expertise you can rely on
As an NDIS registered provider with more than 20 years of experience supporting Australians with disability and a team of 1,300+ professionals across Australia, Nextt brings the experience and expertise to support people with a wide range of needs.
When you talk to Courtney, you have access to the broader Nextt team and expertise behind her, with experience across complex supports, SIL, clinical support, hospital-to-home transitions and local service delivery.
Dedicated clinical team
Clinical expertise supporting quality, safety and complex support needs.
Consistent, reliable service
From first contact to ongoing reviews.
Person-centred support
Support built around each person's needs, goals and circumstances.
Regions of Service
Explore housing options
Looking for home and support options? Search current SIL vacancies below, or talk to Courtney if you can't find what you're looking for. She can help you explore what options may be available based on your needs and circumstances.
Book a meeting with Courtney
Choose a time that works for you. Courtney will come prepared to discuss your support needs, complex support requirements or a transition from hospital, and help you understand how Nextt can support you. If you need to speak with Courtney urgently, please call her directly.
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Get in touch with Courtney today
Have a specific support need, complex situation or transition from hospital to discuss? Courtney can help you understand what support is needed, whether Nextt can meet those needs and how to get started.
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Frequently Asked Questions
Got questions about SIL services, disability accommodation, or NDIS support? We’ve compiled answers to help you find the right information.
What services does Nextt provide?
We offer a wide range of disability and mental health support services, including NDIS core supports, Supported Independent Living services, and attendant care under state government road accident insurance schemes.
For what types of disability does Nextt offer support services?
Nextt supports people with a wide variety of needs, including physical supports, mental health supports, and cognitive and neurological supports. Our team specialises in providing complex supports for individuals with complex behaviours, communication needs and high physical support requirements.
Can Nextt help me find Disability Accommodation?
Yes. Whether you require Supported Independent Living in standard housing or Specialist Disability Accommodation, our team works closely with you to identify the best living arrangements. We regularly add housing options and can source based on your requirements — get in touch or visit our SIL and SDA Vacancies page for more details.
What is the difference between SIL and SDA?
Supported Independent Living (SIL) refers to the support services — providing ongoing assistance with daily tasks to help individuals live more independently, in shared or individual living spaces. Most people with SIL funding live in standard community housing. Specialist Disability Accommodation (SDA) refers to purpose-built housing designed for individuals with high support needs who cannot access standard housing. Features can include ceiling hoists, assistive technology, strong walls, emergency power, and adjustable kitchen counters.
Am I eligible for Supported Independent Living?
Eligibility for SIL depends on your NDIS plan and individual support needs. If you require significant daily assistance and aim to build your independence, SIL funding may be included in your plan. You’ll start with your housing goal, then complete a NDIS Home and Living application with as much supporting evidence as possible.
What is NDIS hospital discharge planning?
NDIS hospital discharge planning is the process of coordinating all the supports, accommodation and services a participant needs to leave hospital safely. For participants with complex needs, this includes confirming NDIS funding, securing suitable housing, recruiting and training support workers, arranging equipment, and ensuring all parties are working together toward the same plan.
When should discharge planning start for an NDIS participant?
Ideally at the time of admission, or as soon as it becomes clear that the participant’s support needs may change as a result of their hospital stay. Starting early is critical — organising funding approvals, housing, staffing and equipment can take weeks or months, particularly for participants with complex needs.
What should be in place before an NDIS participant is discharged from hospital?
Confirmed accommodation, approved and funded NDIS supports, trained support workers, essential equipment, medications, and a clear communication plan between the allied health team, disability support provider, support coordinator and family. Supports need to be ready in practice, not just approved on paper.
How can Nextt help with complex NDIS hospital discharge?
Nextt supports participants with complex needs through the full hospital to home transition. We engage early with hospital teams and support coordinators, coordinate accommodation, workforce readiness and supports in parallel, and provide clinical oversight from day one. Whether a participant needs MTA as a bridge or is moving into long-term SIL, we are here to help.
How can I choose the right housing option?
Our team helps assess your preferences and needs, matching you with suitable accommodations and support plans. Nextt regularly adds properties and can help you find options tailored to your needs. Contact us to explore more.