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Quality and safety are not just buzzwords for us – they’re the foundation of what we do. As a trusted disability support provider since 2005, we seek to integrate these principles into daily practice across our organisation, supporting service quality for you and your loved ones.

From regular team meetings to practice reviews, Nextt’s quality and safeguards team is committed to enhancing our service delivery and responding promptly to client concerns and incident reports. Our dedication is evidenced by our status as a registered NDIS provider, registrations to provide services for state government-funded disability insurance providers, and verified through rigorous internal and external audits.

At Nextt, our principles of integrity, commitment, responsiveness and creativity guide us. We act as a bridge between our clients and their aspirations.

 

What Sets Nextt Apart

Continuous Improvement: Our quality and safeguards team regularly reviews practices to provide guidance and respond to client concerns.

Trusted Experience: Nextt has been providing disability supports for around 20 years.

Development and Training: Our team undergoes training from the get-go, with further training enhancing their competencies.

Empowering Your Voice: We value your feedback and encourage open communication. Your input helps shape our services.

Training and Development

With a dedicated team leading learning and development, Nextt works to ensure that our team is equipped to provide quality supports. Our training programs include online learning, client-specific training for complex needs, and ongoing skill development. We also encourage growth through team meetings, buddy shifts, and regular check-ins with clients and employees.

Incident Management

Nextt’s commitment to safety is reflected in our formal processes for incident management. Using the RiskMan system, we manage and report incidents efficiently, ensuring compliance and swift action to maintain safety. We adhere to mandatory and external reporting requirements and conduct thorough investigations when necessary, ensuring the well-being of our clients and team members.

Your Voice, Your Rights

At Nextt, what you say matters. We believe in building knowledge and confidence among those we support, ensuring everyone understands their rights. Regular check-ins allow us to review progress, and we’re always here to listen to your thoughts and suggestions. If you have feedback, please talk with your disability support workers, your Nextt key contact, or your regional manager – who can be contacted via your Nextt state office number. See information for existing clients here. If you would like to give feedback or make a complaint, see how.

Confidence Despite Complexity

For clients requiring complex supports, Nextt collaborates with stakeholders and allied health professionals to tailor specialist support plans. We ensure our staff are trained in relevant plans and we use reflective practice to assess and improve services. For those who use non-speech communication methods, we explore and implement augmentative options to enhance communication.

See more about us, or contact us today.