Reassuring Your Clients During Provider Uncertainty

The recent news highlighting NDIS providers under investigation or closing their doors should serve as a critical reminder to support coordinators: the stability and expertise of the providers your refer to matters now more than ever.

We understand you’re on the front lines, managing understandable anxieties from clients and families about the security of their essential services. If your clients are questioning the reliability and expertise behind their supports, they’re not alone – and neither are you. As a provider with over two decades experience of navigating the complexities of the disability sector, Nextt is here to help you feel confident in your referrals and supported in your role. 

Unwavering stability, rooted in deep expertise

For over 20 years, Nextt has been a consistent and reliable force in disability and mental health support across Australia. Supporting over 700 clients with a dedicated team exceeding 1,300 professionals, our longevity isn’t just about our history. Our time in the sector is a testament to the sound governance, robust structures, and significant scale that underpins truly reliable, high quality care – even amidst the inevitable shifts within the industry.  

We don’t just aim for continuity of care; our deeply embedded systems, refined over years of experience and disability know how, are engineered to deliver it.  

Collaborative approach driven by professional insight

We see you, as a support coordinator, as a vital partner in achieving the best possible outcomes for clients. From day one, you’ll have a dedicated Nextt contact, access to highly qualified disability support workers whose expertise aligns with client needs, and a knowledgeable behind-the-scenes team committed to upholding the highest standards of quality and safety. Our professional insights inform every aspect of our collaborative approach. 

For clients navigating significant transitions, whether into Supported Independent Living, in-home care, or requiring specialised psychosocial or complex support, our dedicated client transition team brings a wealth of experience to ensure a seamless and successful process, minimising disruption and maximising positive outcomes. When you refer to Nextt, you can be confident your clients are in expert hands, receiving tailored support that truly understands and reflects their unique needs. 

We also recognise the importance of client choice in their support teams. While ensuring professional standards and appropriate expertise, we actively consider client preferences when allocating support workers. And because continuous improvement is central to our client focused, expert-led approach, we are always available to listen to feedback and proactively address any concerns to ensure the best possible fit.  

Trust Built on Proven Expertise and Transparency

Referring to a provider is never just a transaction; it’s an act of entrusting your clients’ wellbeing to an organisation’s capabilities and integrity. At Nextt, we value that trust deeply and safeguard it through consistent communication, demonstrably professional standards rooted in over two decades of best practices, and a genuine commitment to ethical conduct informed by our extensive sector knowledge. 

We actively encourage feedback from both clients and support coordinators, leveraging these insights to continually refine our client focused, expert-driven services. Our robust internal safeguarding and quality teams ensure our practices are not only accountable, but consistently meeting the highest standards of professional care, even during times of change.  

Empowering you to champion stability

We understand the demands on your time and the critical role you play. The last thing you need is uncertainty from the providers you partner with. At Nextt, we are committed to simplifying your role by being responsive, transparent, and proactive, drawing on our extensive experience to anticipate and address potential challenges.  

If you have questions about our services, our streamlined referral processes, or how our expertise aligns with your clients’ needs, we welcome an open conversation. We are here to be your reliable partner in achieving the best possible outcomes for the individuals you support.  

Collaborative partnerships backed by expertise

Now more than ever, clients and families need providers they can depend on – providers with a proven history of stability and a deep well of expertise – and so do you.  

We are proud of the enduring trust we’ve cultivated with support coordinators, and we remain steadfast in our commitment to delivering professional, values-led support that provides lasting security, underpinned by our comprehensive understanding of the disability sector.  

To learn more about our services or to discuss a referral with a provider who truly understands the landscape, please reach out to your local Nextt contact.  

Let’s move forward together with the confidence that comes from partnering with proven expertise.