Nextt’s Safeguarding Plans for Cyclone Alfred

Jump to – Queensland Service Updates

Jump to – Safety First: Supporting Each Other Through Uncertainty

With Tropical Cyclone Alfred forecast to impact southeast Queensland from Thursday, some Nextt services may be disrupted. We are actively monitoring the situation and will keep you informed of any changes.

For urgent storm-related assistance, contact the Queensland State Emergency Service (SES) on 132 500 for help with floodwaters, fallen trees, roof damage, or other emergencies.

The wellbeing of our customers and team members is our highest priority. Our response team is on standby, ready to take action based on the latest guidance from authorities.

We appreciate your patience and will share updates as the situation unfolds. Please stay safe and take necessary precautions.

Queensland Service Updates

We are committed to keeping our clients informed and will provide regular updates as the situation develops. Please revisit this page for the latest information on any service disruptions. Stay informed by monitoring weather alerts and taking necessary precautions to ensure your safety.

• Core Supports Update: From Friday, 7 March 2025, all non-essential in-home Core Support visits for NDIS clients, including Saturday and Sunday shifts, have been cancelled.

Roads and bridges are expected to be impacted by flooding and high winds. Please drive to the conditions and avoid travel when possible. Visit QLD Traffic for all traffic alerts, road closures and condition updates for major roads in Queensland. You can also download the QLD Traffic app or call 13 19 40 for real-time information.

Safety First: Supporting Each Other Through Uncertainty

We know this is a stressful and uncertain time for our clients, their families, and our incredible support workers. With severe weather conditions unfolding, things may not run as usual – but please know that safety is our top priority.

We’re doing everything we can to maintain essential supports while keeping our staff safe. This may mean changes to schedules or different workers providing support, but we’re committed to ensuring continuity as best we can.

To our amazing team: thank you. Your dedication under these tough conditions does not go unnoticed, and we are so proud of the way you continue to show up for our clients.

We ask for patience and understanding as we adapt to changing circumstances over the next few days. We’ll keep you updated and are here to help however we can. Stay safe, and let’s look out for each other.