Finding the Right Disability Support Provider
Like choosing any partner in life, it’s important to get the right compatibility when searching for disability support services.
Finding an organisation that really take the time to understand your preferences and needs – and works to build a relationship with you – can make this seemingly challenging process a lot smoother and save you time and frustration.
When comparing potential providers, think about their reputation, experience, and how they say they will communicate and respond to your feedback.
Disability support providers should be able to provide clear information in a way understood by you – and demonstrate how they will help you achieve your goals.
How to Change your Disability Support Provider
Are you happy with your current disability services provider? Are looking for a provider that will understand your personal situation, your requirements and preferences, and support you in creating a personalised plan to help you reach your goals? Speak to Nextt. Our team has many years’ experience offering support at every step of the way, making the move a smooth process.
Your Rights, Your Choice
You, your loved one, or your support coordinator can use this list to ask important questions on getting your supports right for you. You have a right to get information in a way that helps you make decisions – with support from an interpreter or advocate if you want.
| Category | Checklist Item |
|---|---|
| About the Provider | Are staff trained and qualified to provide the services I need? |
| Does the provider have experience working with people with similar disabilities or needs? | |
| Does the provider have accreditations or certifications, such as NDIS registration? | |
| About the Services | Does the provider offer flexibility in scheduling services to meet my preferences? |
| Can I choose or change my support worker if they’re not a good match? | |
| Does the provider regularly review support plans and allow me to request changes? | |
| About Communication and Feedback | How does the provider communicate about changes, updates, or issues? |
| How can I provide feedback or make a complaint about the service? | |
| About Staff | How does the provider recruit and train support workers? |
| Will I have the same support worker regularly, or will they change often? | |
| About Costs and Funding | Are all costs and charges aligned with the NDIS Price Guide? |
| Does the provider assist with NDIS plan management or funding allocations? | |
| About Your Rights | How does the provider ensure my rights and choices are respected? |
| Does the provider provide access to advocacy services if needed? | |
| About Transition and Future Planning | What is the provider’s process for transitioning out of services if needed? |
| How does the provider help with long-term planning and evolving goals? | |
| If you’re seeking services for Supported Independent Living (SIL) | How are residents supported to achieve independence in daily tasks? |
| What measures are in place to ensure compatibility between housemates? | |
| Are there opportunities for residents to participate in household decision-making? | |
| How does the provider handle emergency situations in the SIL setting? |
Category
Ideas & Insight
Read time
3 minutes
Publish Date
November 28, 2024
Nextt’s registrations to provide services for government funding groups underscores our dedication as a trusted disability support provider.
