Feeling Secure in Your Support: Why You Can Rely on Nextt

It’s an unsettling time for many people receiving NDIS services. You may be aware that some disability providers are under investigation, or have suddenly closed, leaving their clients without the crucial support they depend on. 

If this has made you feel uncertain about your own services, or those in place for your family or friends, you’re not alone — and you’re absolutely right to ask discerning questions. Choosing the right provider is an important decision, and it’s natural to want reassurance that you or your loved ones are in experienced and trustworthy hands. 

We want you to know that at Nextt, your safety, wellbeing and peace of mind aren’t just priorities. They’re the foundation of our organisation and we operate with a deep understanding of the intricacies of disability support, honed over two decades of dedicated service. 

Registered NDIS provider with over 20 years experience

We have been providing consistent and reliable disability and mental health supports for clients across Australia for more than 20 years. Today, we support over 700 clients, with a team of more than 1,300 employees.  

It’s not just about having been in the industry for a long time; it signifies a deep understanding of what works, the ability to adapt and innovate based on our extensive knowledge, and the robust foundations that ensure sustainability in a sometimes volatile sector.  

We’re proud to be a registered NDIS provider and a values-driven organisation that puts people first. Our aim is simple: to support people to live more independently and get more out of life — in a way that’s right for them. 

Professional expertise and disability know-how

We know that trust isn’t simply given; it’s earned through consistent, reliable support delivered with genuine professional expertise and a steadfast commitment to best practices.  

At Nextt, we work in true partnership with you. This means actively listening to your unique needs or the needs of your loved one, and tailoring our services. We are informed by our deep understanding of the disability landscape and use this knowledge to align with your specific goals, preferences, and lifestyle. 

You’ll have a dedicated contact at Nextt, access to qualified and experienced support staff whose skills are matched to your requirements, and a knowledgeable team behind the scenes focused on upholding the highest of standards of quality, safety and accountability. Our professional processes are designed to ensure a seamless and effective support experience.  

We also take your requests for who supports you into account when allocating services and teams and do our best to match your preferences. We are always available to listen to feedback and if something isn’t working, we’ll make it right.

Robust systems designed to manage change

When other providers face challenges that lead to closure, it often points to a lack of foundational structure, structural planning, or in-depth experience necessary to navigate the complexities of the sector and ensure long-term sustainability.  

At Nextt, our robust systems and processes developed and refined over more than two decades, are specifically designed to adapt effectively. Whether it’s changes related to funding, evolving regulations, or diverse individual needs, we are always ready to navigate the new. This wealth of experience and proactive approach provides the stability our clients need and can count on now and into the future. 

Client focused, expert led approach

We firmly believe that the most effective support arises from genuine collaboration. At Nextt, you as our clients are at the centre of everything we do. We actively seek and value feedback from our clients and families, using it to continuously refine our expert-led approach and enhance the services we provide for you.  

If you have a concern or a suggestion, we want to hear it and apply our professional insights to find effective solutions. You also have the right to raise a complaint and have it addressed with the utmost seriousness. Our professional standards dictate thorough follow-up and resolution.  

Moving forward with confidence, guided by expertise

The disability sector is indeed undergoing significant change – and with change can come understandable uncertainty. However, with a provider like Nextt by your side, built on a bedrock of over 20 years practical experience, a commitment to professional experience, and a deep understanding of your needs, you can feel truly secure in the knowledge that your supports are not only built to last but are also delivered with genuine expertise.  

We are proud of the professional care we offer, the individuals and families we empower, and trust we’ve cultivated through years of dedicated service and proven expertise. If you have questions or concerns, we encourage you to reach out to your key contact or local office. We’re always here to talk and apply our knowledge to ensure your peace of mind.