How to find the right attendant care provider?

When searching for the right attendant care provider it is important that the organisation has the skills and capacity to deliver high-quality services for people with complex support needs, including brain and spinal cord injuries. It should also be someone who you feel comfortable with.

It is important to consider which attendant care provider meets your specific needs and can provide services in your location.

Consider the following:

  • Is the provider local to your area?
  • Will they be familiar to the community and resources near you?
  • What types of services do they deliver?
  • Do they have experience in helping people with your type of support needs?
  • How do you contact them after hours or in an emergency?
  • Are there ways you can be involved in choosing your support workers?

Different Types of Support  

The types of disability support offered by your attendant care provider can be describe in the following categories:

  • High intensity physical support: May include supports such catheter management, complex bowel care, PEG feeding etc These supports require support workers that have specialist competencies
  • Physical support: Can include physical supports such as transferring, mobility and personal care.
  • Cognitive and behavioural support: Can include supports such as prompting, supervision, or strategies to help with memory, organisation, and behaviour.
  • Registered nursing: May include supports such as managing your oxygen or a ventilator, complex wound management, or injections etc – any tasks that must be performed by a registered nurse.

Getting Started

Once you choose an attendant care provider, they will explain how their service works and will discuss with you what tasks will be included. It is up to you and your provider to discuss the final details of your support, such as responding to emergencies, preferred support procedures, and scheduling visits.

It is important that you get the most out of your service. At Nextt, we will schedule regular reviews to ensure that we make any changes that are needed overtime. The services you receive can be adjusted when needed to make sure that they are still appropriate for your needs.

Attendant Care at Nextt

Nextt is one of the largest providers of attendant care in Australia. We have gained a wonderful reputation for providing complex supports for people with Acquired Brain Injury (ABI) and Spinal Cord Injury (SCI). Our experience ensures that each person is provided with the right supports and service to live as independently as possible. We can provide supports on both an interim basis to aid recovery, or on a more permanent basis in the event of long-term injury.

We are an approved attendant care provider for iCare, TAC, LifeTime Support Authority and NIISQ across several states  with experienced staff and high-quality services in all locations. If you are not currently receiving attendant care, but would like support to access this, or you are seeking to change your attendant care provider, contact Nextt today.