Feedback & Complaints

Nextt Feedback & Complaints

Nextt values your feedback, whether it is a compliment or a concern. We are committed to fostering an open atmosphere for you to share your thoughts – and working together to make things better. Feel free to call us anytime to discuss how things are going. Your client handbook has your local contacts listed.

You can see a copy of our Complaints, Feedback and Suggestions Policy here

1. Speak Directly

If you have feedback, we encourage you to talk to your disability support worker or your Nextt key contact. You can visit or call your local Nextt office and speak to your Nextt key contact or the senior manager. You can call your local office day or night. 

2. Provide Written Feedback or Make a Complaint

You can submit feedback through the following methods:

Fill out the online feedback form.
Download the Nextt feedback form or ask your Nextt key contact for a printed copy.
If you need communication support, access the accessible version.

3. Next Steps

We will acknowledge your complaint within 24 hours and respond to you within 7 days of receipt. If you do not receive a response after 7 days or are unhappy with the outcome, you can:

Call: 1300 657 915
Email: [email protected]

4. Further Options

If you are unsatisfied, you can contact an external body, such as those below. 

External Complaints Bodies

National Quality and Safeguards Commission

An independent government body that works to improve the quality and safety of NDIS services and supports.

T: 1800 035 544
TTY: 133 677 (Interpreters can be arranged)
www.ndiscommission.gov.au
Or complete their complaint contact form.

National Relay Service

Support or adjustments for your communication needs e.g. hearing impairment.
T: 1300 555 727
www.accesshub.gov.au

Commonwealth Ombudsman

T: 1300 362 072
www.ombudsman.gov.au/complaints

If you do not want to contact the Commission or Commonwealth Ombudsman, or you do not feel they or Nextt have responded or resolved an issue, here are some other contacts:

New South Wales

NSW Ombudsman

T: 1800 451 524
www.ombo.nsw.gov.au

Victoria

Disability Services Commissioner

To make a complaint about a DFFH-funded disability service such as disability forensic service or TAC funded service:
T: 1800 677 342
www.odsc.vic.gov.au/making-a-complaint/how-to-make-a-complaint/

Queensland

Department of Child Safety, Seniors and Disability Services

T: 1800 491 467
www.dcssds.qld.gov.au/contact-us/compliments-complaints

South Australia

Health and Community Services Complaints Commissioner

T: 1800 232 007
www.hcscc.sa.gov.au/making-a-complaint/raise-a-complaint-with-hcscc/

Privacy Concerns?

If you have an issue about how Nextt has handled your privacy, contact your Nextt key contact who will log your concern as a complaint.

A complaint must be acknowledged to you within 24 hours and responded to you within 7 days following the date of receipt.

If you do not receive a response after 7 days, or you are dissatisfied with the response, you can complain to the:

Your Voice