1300 369 568

Answers to Common Questions

We’re here to help with any questions you may have regarding disability and mental health support services. Below, you’ll find answers to some of the most common queries we receive.

If you want further help, one of our enquiries team would be happy to assist on 1300 369 568 or you can chat with one of your local Nextt team members.

In which areas does Nextt provide services?

Nextt proudly serves communities in several regions across Australia:

  • Adelaide
  • Queensland: Brisbane and Toowoomba
  • Victoria: Melbourne, Greater Geelong, Ballarat
  • New South Wales: Sydney and coastal regions from Grafton to Forster, and Newcastle to Terrigal.

For more detail, please see our locations page.

Is Nextt an NDIS-registered provider?

Absolutely! We are proud to be an NDIS registered provider. Our Registration ID is 4-3LLO-1926. You can view our NDIS registration details here.

What services does Nextt provide?

We offer a wide range of disability and mental health support services, including:

For what types of disability does Nextt offer support services?

Since 2005, Nextt has been supporting a very diverse bunch of wonderful clients with various needs, including:

Our experienced team specialises in providing complex supports for individuals with complex behaviours, communication needs and high physical support requirements. We’ve developed communities of practice to support our team members and clients with specific skill and support requirements.

How can my services be funded?

While we support private funding, most of our clients are funded under:

  • NDIS: National Disability Insurance Scheme
  • icare: Lifetime Care in NSW
  • LSA: Lifetime Support Authority in SA
  • NIISQ: National Injury Insurance Scheme in QLD
  • TAC: Transport Accident Commission in VIC

Visit our funding options page for more information

Can Nextt help me get funding?

While we don’t apply for funding on behalf of individuals, Nextt can provide insights to the application process. We also assist with readiness for funding renewals by tracking progress towards your goals throughout the year. Talk to your Nextt key contact for details.

What if I am unhappy with my Nextt support worker?

Your satisfaction really matters to us. Please reach out to your Nextt key contact, who will work with you to resolve any issues and ensure you receive the support you deserve.

What about smoking, alcohol and drugs?

Nextt maintains a smoke-free policy during shifts. If you use illegal substances or drink excessively during a support session, your Nextt support worker will kindly ask you to stop. If you choose not to, they will need to pause services and call Nextt for guidance.

Your cooperation ensures a safe environment for all parties involved. Please talk with your Nextt key contact if you have concerns.

What is Nextt's Shared Support Hub?

Our Shared Support Hub provides on-site assistance in Specialist Disability Accommodation (SDA) apartment complexes. A dedicated support worker based within the complex offers on-call support in 20 minute blocks, offering a shared, cost-effective solution. Funding for the support hub is from the NDIS under core supports as a separate line item: unplanned onsite shared supports in Specialist Disability Accommodation.

What are NDIS Core Supports?

NDIS Core Supports cover essential assistance to help individuals with disabilities carry out daily activities and achieve greater independence. These supports are designed to meet everyday needs, promote community participation, and enhance overall quality of life.

Core Supports can be flexible, allowing participants to allocate their funding based on their individual goals and needs.

What can Core Supports be used for?

Core Supports are divided into four categories:

  • Assistance with Daily Living
    Helps with personal tasks such as bathing, dressing, cooking, and cleaning. It helps participants live as independently as possible in their own homes.
  • Transport
    Provides funding for participants to access transport services, enabling them to travel to work or places that will help them pursue their goals.
  • Consumables
    Covers the cost of everyday items such as continence products, low-cost assistive technology, or other essential disability-related supplies.
  • Assistance with Social and Community Participation
    Supports participants in engaging with their community through social or recreational activities, helping to build relationships and foster inclusion.
What is Supported Independent Living?

Supported Independent Living (SIL) provides funded support for people with disabilities who need assistance in a home environment, to help them live as independently as possible. Disability support workers can help with daily tasks such as personal care and household chores, and they offer overnight assistance as well.

SIL services at Nextt are funded through the National Disability Insurance Scheme (NDIS) or state government insurance bodies.

Am I eligible for Supported Independent Living?

Eligibility for SIL depends on your NDIS plan and individual support needs. If you require significant daily assistance and aim to build your independence, SIL funding may be included in your plan.

You’ll start with your housing goal, such as wanting to live more independently. Then complete a NDIS Home and Living application including as much evidence as possible, such as reports from allied health professionals, hospitals, psychiatrists, or incident reports. Ensure that all the evidence aligns with your support needs.

Can Nextt help me find Disability Accommodation?

Yes, Nextt can assist in finding suitable disability accommodation tailored to your needs. Whether you require Supported Independent Living in standard housing or Specialist Disability Accommodation, our team works closely with you to identify the best living arrangements.

If you are looking for affordable housing where you can receive your SIL services, Nextt can help you find suitable housing within your budget. Our team uses a special calculator and ensures rent is according to the NDIS Guidelines so it remains affordable for individuals on a disability support pension. Housing options include private rentals, community housing, or public housing schemes.

We regularly add housing options and can source based on your requirements so get in touch. Visit our SIL and SDA Vacancies page for more details.

What is the difference between SIL and SDA?

Supported Independent Living (SIL) are the support services – providing ongoing assistance with daily tasks to help individuals live more independently, in shared or individual living spaces. Most people with SIL funding live in standard houses in the community, which can include apartments, villas, or houses.

Specialist Disability Accommodation (SDA) refers to purpose-built housing designed for individuals with high support needs, who cannot access standard housing. Features can include ceiling hoists, assistive technology, strong walls, emergency power, and adjustable kitchen counters. Nextt works with leading SDA providers to get you the support you need in a home you like. Some SDA options are shared homes, while others offer private apartments or villas, sometimes with an extra bedroom.

What are the Categories of SDA housing?

Specialist Disability Accommodation or SDA is categorised into four main types:

  1. High Physical Support is designed for physical accessibility, such as provision for ceiling hoist, back up power supply, and home automation technology.
  2. Improved Liveability is designed for people with sensory, intellectual or cognitive needs, with potential features like walls and floors that are very easy to see.
  3. Robust design accommodation is for residents with complex behaviours, such as very strong and durable construction features.
  4. Fully Accessible housing is designed for a high level of physical access such as wheelchair accessible.