1300 369 568

Thanks for being part of the Nextt community.

Your client handbook and service agreement outline what you can expect from us, how we can work together, and your rights. If you have any questions at any time, feel free to chat with a Nextt team member. You can see more about giving feedback and complaints here

Keeping Connected

Your Nextt key contact is there for you and you should have their direct phone number. You are encouraged to contact them directly, and you can expect them to reach out to you for regular check-ins: in the first month after you start with us and then at least every three months after that.

You are also very welcome to call your local office number anytime, day or night:

NSW

Coffs Harbour: T (02) 6651 3220
Newcastle: T (02) 4959 2444
Sydney: T (02) 8850 4212

SA

Adelaide: T (08) 8172 6210

QLD

Brisbane: T (07) 3498 6320
Toowoomba: T (07) 3498 6320

VIC

Ballarat: T (03) 5303 0409
Geelong: T (03) 5272 7700
Melbourne: T (03) 9829 9120

 

You might also like to follow Nextt on social media

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NSW

Coffs Harbour: T (02) 6651 3220
Newcastle: T (02) 4959 2444
Sydney: T (02) 8850 4212

SA

Adelaide: T (08) 8172 6210

QLD

Brisbane: T (07) 3498 6320
Toowoomba: T (07) 3498 6320

VIC

Ballarat: T (03) 5303 0409
Geelong: T (03) 5272 7700
Melbourne: T (03) 9829 9120

 

You might also like to follow Nextt on social media

icon-facebook


icon-instagram

Your Rights as a Client

If you have an appointed representative, plan nominee or a legal guardian, these rights apply to them as well. As a Nextt client, you have a right to:

 

Get information in a way that helps you make decisions, with support from an interpreter or advocate if you want
Be part of selecting your support workers
Feel safe to give feedback or complain
Refuse supports
Choose to be part of how Nextt develops and changes its policy and procedures
Feel safe to end or pause supports from Nextt

 

You can see answers to common questions here

Nextt’s Commitment to You

We commit to:

 

Ask and listen to you to make the services we provide fit your needs
Work with you to address challenges and help develop your own solutions
Encourage you to achieve your potential and try new things
Provide safe, respectful and supportive services
Be responsive to your social, cultural, physical and wellbeing needs
Ensure supports are free from abuse, neglect or harassment
Provide access to interpreting and translation
Provide training on safe cultural practices and have diversity awareness in finding appropriate workers
Create an open atmosphere for you to raise concerns or feedback

What You Can Expect from Nextt

All Nextt team members are expected to:

 

Uphold Nextt values of being Committed, Creative, Principled and Responsive
Empower your rights and dignity
Respect your privacy and confidentiality
Show fairness, respect and sensitivity in their work
Show zero tolerance for discrimination and all forms of abuse
Uphold professional boundaries and avoid personal or sexual relationships with clients or their family members
Report any misconduct, serious incident, or breach of code of conduct
Wear appropriate clothing and have photographic identification available

Advocacy

Advocacy is speaking, standing up for or representing another person who has specifically requested this assistance. You may seek support from a family member, a friend, or an agency, especially when dealing with difficult issues or situations.

Here are some handy links:

Disability Advocacy Network Australia

Disability Gateway T 1800 643 787

www.dana.org.au

Or you can see more Disability Representative Organisations here