At Nextt, for more than 20
years we have been making a difference by supporting people with disability
and/or mental health challenges to achieve their goals and to live an
We employ over 1800 staff and
services across NSW, VIC, QLD and SA, we provide quality, person-centred
support to more than 1500 clients each year. Join our team and support our
clients to get more out of life!
We are looking for a Client Relationship Officer to join our growing team in Melbourne based in our Dandenong
Office (Camberwell location for initial training). If you are an experienced
Case Manager in NDIS Industry (Autism focused) and has high level of stakeholder
management, then keep reading on!
As the Client Relationship Officer you will;
care plans in line with NDIS and participant needs.
ongoing support to our NDIS participants by exceptional customer
experience, engagement and support in the achievement of their goals.
relationships with clients, their families, external providers and
participants to maximise the benefits of their package/plan in
an acceptable timeframe and within allocated funding
and maintain client information across various management systems
and manage critical incident reporting, compliance and client retention
the regional management team with the implementation of strategic and
ownership of your own group of participants within a set area of Melbourne
To be a successful applicant
you will possess the following:
2 years of experience in case management, focused predominantly on Autism Spectrum
qualifications in a related discipline in Mental Health, Community,
Disability or Social work
experience in customer service and managing customer support plans
and experience implementing an active support, strength based and recovery
approach to support a participant to have a meaningful life
collaboratively with internal and external stakeholders
NDIS Worker Screening Check, Working with Children, valid driver's licence
& the right to work in Australia
Working with us:
is a national company with employment opportunities across all our offices
is a genuinely diverse, supportive workplace where your unique skills and
professional contribution will be appreciated and valued
value the lived experiences of our employees
diversity is highly valued at Nextt and we recognize a diverse workforce
is beneficial for our employees and those who utilize our services
We are looking for someone who has a sincere passion for social inclusion and supporting people gain access to all aspects of their local community. If you share our passion and values and are Principled, Committed, Responsive and Creative then this may be the role you have been looking for.
Apply Now If this sounds good to you, we welcome your application!