job-detail

Job Title Client Relationship Officer
Position Description

The Company:

At Nextt, for more than 20 years we have been making a difference by supporting people with disability and/or mental health challenges to achieve their goals and to live an independent life. 

We employ over 1800 staff and services across NSW, VIC, QLD and SA, we provide quality, person-centred support to more than 1500 clients each year. Join our team and support our clients to get more out of life!

We are looking for a Client Relationship Officer to join our growing team in Melbourne based in our Dandenong Office (Camberwell location for initial training). If you are an experienced Case Manager in NDIS Industry (Autism focused) and has high level of stakeholder management, then keep reading on!

 The Role:

As the Client Relationship Officer you will;  

  • Implement care plans in line with NDIS and participant needs.
  • Facilitate ongoing support to our NDIS participants by exceptional customer experience, engagement and support in the achievement of their goals.
  • Build relationships with clients, their families, external providers and internal stakeholders
  • Assist participants to maximise the benefits of their package/plan in an acceptable timeframe and within allocated funding
  • Capture and maintain client information across various management systems 
  • Implement and manage critical incident reporting, compliance and client retention
  • Support the regional management team with the implementation of strategic and business planning 
  • Take ownership of your own group of participants within a set area of Melbourne Metro Suburbs.

About you:


 To be a successful applicant you will possess the following:

  • Minimum 2 years of experience in case management, focused predominantly on Autism Spectrum Disorder
  • Tertiary qualifications in a related discipline in Mental Health, Community, Disability or Social work
  • Demonstrated experience in customer service and managing customer support plans
  • Understanding and experience implementing an active support, strength based and recovery approach to support a participant to have a meaningful life
  • Work collaboratively with internal and external stakeholders
  • Clear NDIS Worker Screening Check, Working with Children, valid driver's licence & the right to work in Australia 

Working with us:

  • Nextt is a national company with employment opportunities across all our offices
  • Nextt is a genuinely diverse, supportive workplace where your unique skills and professional contribution will be appreciated and valued
  • We value the lived experiences of our employees
  • Workplace diversity is highly valued at Nextt and we recognize a diverse workforce is beneficial for our employees and those who utilize our services

We are looking for someone who has a sincere passion for social inclusion and supporting people gain access to all aspects of their local community. If you share our passion and values and are Principled, Committed, Responsive and Creative then this may be the role you have been looking for.

Apply Now If this sounds good to you, we welcome your application!