Job Title Customer Relations Officer
Position Description

At Nextt, for more than 20 years we have been making a difference by supporting people with disability and/or mental health challenges to achieve their goals and to live an independent life. We employ over 1800 staff and services across NSW, VIC, QLD and SA, we provide quality, person-centred support to more than 1500 clients each year.

Join our team in the Western suburbs of Melbourne and support our clients to get more out of life!


About the role;

The Customer Relations Officer takes care of the on boarding and support of new participants. This includes interpretation and implementation of NDIS plans and completion of service agreements based on assessment of individual goals. 

The Customer Relations Officer manages service bookings through the Portal and links the participant with stakeholders to ensure positive outcomes.   

This role comes with the satisfaction of following through with participants and those supporting them as they navigate NDIS processes and benefit from the services by learning new skills and fulfilling goals.


Experience required;

To be a successful applicant you will have had to have the following experience:

•Demonstrated experience in overseeing the delivery of customer support plans within a disability framework to achieve outcomes 

•Minimum 2 years in a customer interaction role in the disability / mental health sector or related field 

•Ideally tertiary qualifications in a related discipline in Health, community, disability or business

•Demonstrated experience in customer service and managing customer support plans

•Experience in the NDIS and TAC environments desirable

•Demonstrated experience of the intake / assessment function, planning and service delivery within a disability environment

•Understanding and experience implementing an active support, strength based and recovery approach to support a client to have a meaningful life

•Ability to work collaboratively with internal and external stakeholders

You will also have;

•Passion and desire to provide excellent customer service

•A team player but with the ability to work autonomously

•Excellent communication skills and a strong work ethic

•Moderate to high level of computer literacy including proficiency in data entry

•Excellent Administration, Organisational and Time Management Skills

You must have an Employment Working With Children’s card and an NDIS Worker Screening check or willing to obtain one. 

If you feel you meet the above criteria and would like to apply, click "Apply now" and attach your resume