Job Title Service Leader
Position Description

This role is responsible for efficient and successful operational performance of the operational services team. The Service Leader will foster a positive team culture and provide leadership for the team in the office and the support workers in the field. 

Responsibilities include maintenance and tracking of financial goals as well as achieving high quality service delivery and operational outcomes in line with the Nextt Business Plan.  

The Service Leader guides day-to-day operations of the office and supports staff with implementation of participant plans ensuring they meet participant needs within allocated NDIS funding.  

This role is based in the South / Eastern suburbs of Melbourne, initial training will take place in our Camberwell office. 

The role:

•Lead and supervise staff to ensure quality performance 

•Identify future staffing requirements  

•Provide reports on operational and financial performance and KPIs 

•Ensure staff work with participants in a proactive and responsive manner. 

•Manage staff performance and annual performance appraisals  

•Assist in identifying relevant training needs and in developing performance improvement plans where required 

• Attend organizational, agency or customer team meetings  

Essential Criteria:

•Demonstrated experience in managing the delivery of customer support plans within a disability framework 

•Minimum 2 years in a customer interaction role in the disability sector or related 

•Ideally tertiary qualifications in a related discipline in Health, community, disability or business 

•Ability to manage competing priorities effectively

•Able to develop and utilize measures to assess goal attainment and outcome achievement

•Demonstrated experience of the intake / assessment function, planning and service delivery within a disability environment 

Working with us:

•Nextt is a national company with employment opportunities across all our offices 

•Nextt is a genuinely diverse, supportive workplace where your unique skills and professional contribution will be appreciated and valued

•We value the lived experiences of our employees

•Workplace diversity is highly valued at Nextt and we recognize a diverse workforce is beneficial for our employees and those who utilize our services

We are looking for someone who has a sincere passion for social inclusion and supporting people gain access to all aspects of their local community. If you share our passion and values and are Principled, Committed, Responsive and Creative then this may be the role you have been looking for.

Apply Now If this sounds good to you, we welcome your application!